Thank you for shopping at The Edge Store ™.
If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Return Policy for The Edge Stores
At The Edge Stores, we are committed to providing quality products and excellent service. If you receive a damaged product, we accept exchanges under the following terms:
- Eligibility for Exchange:
- Exchanges are accepted within 14 days from the date of purchase.
- The product must be in its original condition and packaging.
- Damages caused by misuse, neglect, or unauthorized repair are not eligible for exchange.
- Procedure for Exchanges:
- Contact our customer support at customer-support@theeedgestores.com within the specified timeframe.
- Provide your order number, a detailed description of the damage, and photographic evidence, if possible.
- Our team will assess the request and guide you through the exchange process.
- Warranty Information:
- Brand new Apple devices come with a one-year full Apple warranty. Any issues within this period can be addressed through Apple’s warranty services.
- Pre-loved devices purchased from The Edge Stores include a 6-month warranty. This covers manufacturing defects and malfunctions.
- Refunds:
- We do not offer refunds for damaged products. Exchanges or warranty claims are the preferred methods for addressing issues.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the product is deemed defective or damaged upon arrival
- Additional Notes:
- The Edge Stores reserves the right to reject exchanges if the product does not meet the specified criteria.
- The warranty does not cover damage resulting from accidents, normal wear and tear, or alterations made by the customer.
For any inquiries or assistance, please contact our customer support team at customer-support@theeedgestores.com.
Thank you for choosing The Edge Stores. Your satisfaction is our priority.